It's alright. Quite simply your goods will not get damaged.

 

But here at The Shipping Warrior we value honesty and integrity, and your next question for us is really going to test our honesty.

 

Have we ever damaged a Customers goods before? ..............Um, Yes. Surrey to Edinburgh. Marble Top Table. 2017. Slipped out of the hand fell on the ground and broke in half. Customer was informed immediately. Spent an entire week researching all types of quackery and claims that broken in half marble top tables can be fixed, just to find out that the claim goes against conventional wisdom. In the end admitted defeat and parted with the proceeds of entire round. Customer was so happy with the honesty and the lengths went to that they gave a positive review and booked me to collect another two items from Surrey one week later to bring back to Edinburgh. A leather Armchair and a Chest of Drawers. During loading one of the drawers came flying out when the seller tipped the drawers and the drawer fell on the leather Armchair, ripped the Leather, fell on the floor and got scratched. Did not bother explaining to the customer that in actual fact it was not all our fault. Delivered, huge discount. walked away, never used us again.

 

There was also a bookcase around 2018 that found its way into the van upside down. Easy mistake to make? Well, it got scratched. Customer was happy with the resolution and again a glowing review.

 

There was also an Antique Cupboard collected from an Antique dealer in Chorley around 2019. Was put into the van on its side. Got badly scratched. We admit that this client did not get the same offer of resolution that our other Clients did. This was because the Antique Dealer had already been previously advised that this item was to big given how full the van was. But after much pleading to us we finally agreed to turn up and see what we could do. We managed to squeeze it into a very tight space. However we did not load the cupboard ourselves. The Antique Dealer also took part in the loading process. The Antique dealer helped us squeeze it in and was every bit involved in the discussion which lead to the decision that the only way it was going in was on its side. The Antique Dealer was as equally to blame as us in the scratching of the Antique. On this occasion we decided we were not liable. We did not even want the job in the first place and were begged into doing it after having already advised the Dealer that it was to risky.

 

Then nothing. Until about two weeks ago. Bookcase. Aberdeen to Edinburgh. One of our regular clients. Hole in it. Client happy with resolution and we have items to collect and deliver this round coming for him. Still using us.

 

So, that is 5 items in 9 years. Is that bad? Only one out of five of the customers was left unhappy about the resolution.

 

Now on to what we will do in the instance your goods get damaged. 

 

We will take a photo of your goods upon collection. If your goods are not in the same condition upon delivery as they were when collected, then we will refund you the price of repair, plus pay any expenses you acquire, and we will make you an offer of a little compensation on top of that. Either that, or we will offer to get the repair done ourselves and if we do that you will not acquire any expenses nor require compensation. Though we will still award a 10% discount off the delivery fee and will pay for the repair as well as do the transportation to and from the place of repair, if required. Or, we will pay for, collect, and deliver any products required to do the repair.

 

If the item is beyond repair, then we will refund you the full value of the item, and we will cover any expenses acquired by yourself in finding a replacement item, and will offer you a little compensation on top of that. Or, we may offer to pay for, collect and deliver your new item ourselves, in which case you will not acquire any expenses. Though we will still offer you a 10% discount off the delivery fee.

 

We include a section on the form that you fill in when booking our services marked "Value of Items". Please fill this in as it is better that we know before hand how much you would be claiming.

 

Also, as our standard service with no extras included is a one man service, we do not always do the loading. Therefore, if the item is damaged by a seller, or one of their members of staff whilst loading, we refuse to take responsibility for this.

 

However, we will take responsibility for the negligence of anyone else that has helped with loading other than the seller or the seller's members of staff.

 

This is the same at delivery end. Should the item be unloaded by the buyer, or the buyers members of staff, and be damaged in the process, then we accept no responsibility. 

 

However, if the item is damaged due to the negligence of anyone else other than the buyer, or the buyers members of staff, then we do accept full responsibility.

 

In the event that loading or unloading was a joint effort between us and the buyer, or us and the seller, or us and the buyer or seller's members of staff, then we accept joint responsibility, in which case we will offer 50% of the resolution.

 

Also, there are instances when after asking for a quote for a standard service, we might insist that you provide certain services, such as wrapping and boxing, or help with loading and unloading. Or, that you pay for Extra Services from us, such as a second man, or wrapping and boxing for fragile items, such as China. In the event that you refuse our advice, we will still do the job 99% confident that we will deliver your fragile goods without damage, but in the event that we pre-warned you, and you chose to not take our advice, we accept no responsibility whatsoever for damages, regardless of whose fault you think it was.

 

You can find our Extras page by clicking on the link below.

 

Pets

 

Should anything go wrong with a Pet during transportation, or during a period after delivery close enough for it to be reasonably suspected that the illness could have began whilst in our care, we will initially take no responsibility whatsoever until the pet has been seen by a vet. If the vet is of the opinion that we were to blame then of course we would assume full responsibility for vet's fees, and we would definitely drop the delivery fee as well. We would also cover any costs you occurred, and add a little compensation for the inconvenience and worry caused. in fact, depending upon the circumstances, we may even stop offering pet transportation altogether.

 

Only in the instance that something blatantly obvious happened that we ourselves knew for a fact that it was due to our negligence would we skip the process of waiting to hear the vet's opinion. However anything of this nature would be by complete accident, and we would not wait to get to you before giving you the money, we ourselves would take the pet to a vet and we would stay with the pet until it is ready to leave, and we would keep you updated on its progress via phone. You would not have any vet fees to pay, and no delivery charge to pay. Depending upon the circumstances, and just how avoidable we ourselves feel the accident was, we may consider closing our pet transportation service in the event something like this happened.

 

In the event a pet died during transportation, or soon enough after delivery for it to be reasonably suspected that we could be to blame, we would accept absolutely no responsibility whatsoever until it has seen a vet. If we have just picked the pet up from the seller, then we ourselves would truly believe that the pet must have been ill already. If the vet concluded that we were at fault, then we owe you the full value of what you paid for your pet to begin with. We also need to pay for its cremation service. And regarding compensation. Well of course, but how do you put a value on a pet's life? This is unfortunately something we would have to discuss in the event that this terrible outcome actually happened. We would also definitely stop operating a pet transportation service with immediate effect.

 

In the event that we knew that the pet died due to our negligence, then we would be honest about whatever accident occurred. Though there is not much more we could do than offer pretty much the same as above, apart from maybe saving you the trouble of reporting us to the authorities, we would offer to report ourselves, before closing our pet transportation business.

 

But, we love animals, and we also do not want to have to close our doors, so the odds are stacked against anything like this happening.